Practical, everyday Supervisory Skills, Techniques and Tools

Please Note: Seminar times include lunch

22 Jul 2015JHB - Corporate Conference Centre 08:30 - 14:00 BOOK NOW

Many supervisors learn through trial and error as they make mistakes because they don't know any better or simply have not received the necessary training to enable them to make better choices. While this is a common way of learning, it is not the most efficient - as mistakes can lead to de-motivation, decreased productivity as well as potentially having a nasty cost implication. It is therefore essential that supervisors - both those new to the role and those who have been learning by trial and error - discover the best practices that set truly effective supervisors apart from the crowd.

By attending this practical seminar, delegates will discover key supervisory techniques to provide a more productive work environment, increase staff morale, reduce stress, provide more effective work habits and gain respect. You will learn how to earn the respect of your team, how to motivate your group, where and when to discipline a staff member and how to deal with the most common types of difficult people and situations that you are likely to face when managing a team of people.


Key elements covered during this half day seminar:

  • Discovering how the supervisor role differs from being a staff member, and how to maintain authority without losing your connection to those around you
  • Learning how to give instructions and delegate tasks in a firm but open manner, and why it is important to always be seen as approachable
  • Discussing different methods of communicating with your team, and how to apply these in different situations
  • Practicing giving discipline or negative feedback and learn how to deal with issues such as hostility, laziness, complaining and those who are just disinterested in doing their job
  • Discovering how to use active listening and questioning as a supervising tool
  • Learning tools to manage conflict within your department and team to keep everyone working together efficiently
  • Discussing techniques for monitoring and controlling the people in your team, to ensure they are always working on the right things at the right time


To Register

You can register for this seminar by clicking on the "Book Now" buttons above, alternatively please call Kathryn on 011 454 5505 or email her kathryn@seminarwarehouse.co.za



What You're Going to Get

Each seminar is run in the morning at venues in Johannesburg, Cape Town and Durban. Delegates attending receive bound reference notes, tea, coffee and snacks on arrival and at the break. After the course, delegates receive a sit down lunch as well as a Certificate of Attendance.