QUALITY SEMINARS AND WORKSHOPS
AT AN AFFORDABLE PRICE

Solving Conflict Issues at Work

Please Note: Seminar times include lunch

Conflict is one of the largest issues that prevent managers from getting the best out of their team of people; it is one of the most common barriers to effective communication. It destroys harmony, creativity and innovation leading to high levels of stress, poor morale and low productivity. This highly practical and interactive Seminar will give you the skills you need to be at the top of your game and career by positively engaging people and building relationships.

This seminar discusses a host of practical, easy-to-learn techniques for defusing situations, identifying underlying issues, opening up lines of communication, re-directing anger and positively engaging people to solve issues. This course is a must for all managers and supervisors! It will give you the skills you need to be at the top of your game and career by positively working with your team to bring issues out into the open, and find and address the underlying issues that are causing unhappiness.

 

Key elements covered during this half day seminar:

  • The importance of communication in preventing conflict
  • Techniques for identifying the root causes behind the conflict
  • How to use empathy and listening to defuse emotional situations
  • Identifying and managing different personality types and their reactions to conflict
  • Recommendations for getting away from "blame" and dealing with strong feelings
  • Techniques for turning arguments into discussions and then to solutions
  • Suggested methods of coming to a Win-Win Resolution of the problem
  • How to put in simple systems to prevent future conflict between staff members

 

To Register

You can register for this seminar by clicking on the "Book Now" buttons above, alternatively please call Kathryn on 011 454 5505 or email her kathryn@seminarwarehouse.co.za

 

What You're Going to Get

Each seminar is run in the morning at venues in Johannesburg, Cape Town and Durban. Delegates attending receive bound reference notes, tea, coffee and snacks on arrival and at the break. After the course, delegates receive a sit down lunch as well as a Certificate of Attendance.