Exceptional Customer Service
Please Note: Seminar times include lunch
||R1, 350 ex VAT
|06 Aug 2015CPT - The Belmont Square
||08:30 - 14:00
They say it costs between 5 and 6 times as much to find a new
customer than to service an existing one. While this clearly makes
a case for customer service, there is another aspect to consider.
How do you service your existing customers properly when you have
to expend significant time and energy finding new clients -
especially in an aggressive market place where customers are
benefiting from increasingly flexible and charming companies? Every
customer is important these days. Gone are the days where you can
arrogantly discard business from difficult customers. Every company
in South Africa has felt the pinch of the recession and as a result
are more focused on servicing their customers than ever before.
The answer is to ensure that everyone in your company becomes a
customer services representative. Whether you work in
administration, finance, marketing, sales, procurement, IT,
research or cleaning, your role becomes that of the ambassador. You
make a difference!
This practical half day seminar will provide some easy to
implement tips and techniques that will help everyone in your
organisation to understand, appreciate and buy into an exceptional
customer service culture.
Key elements covered during this half day seminar:
- Using the latest customer service tools available in light of
the Social Media boom, the Recession and other developments
- Anticipating what your customers really want - and then
exceeding their expectations
- Tapping into your "Social" and "Emotional" intelligence to
ensure you can always find common ground with your customers
- Building sustainable customer loyalty in an environment where
poaching customers is rife
- Keeping your cool and hiding your irritation when you are
dealing with truly difficult or rude customers
- Avoiding the 7 "Deadly Sins" of customer service
You can register for this seminar by clicking on the "Book Now"
buttons above, alternatively please call Kathryn on 011 454 5505 or email
What You're Going to Get
Each seminar is run in the morning at venues in Johannesburg,
Cape Town and Durban. Delegates attending receive bound reference
notes, tea, coffee and snacks on arrival and at the break. After
the course, delegates receive a sit down lunch as well as a
Certificate of Attendance.