Practical, everyday Supervisory Skills, Techniques and Tools
Supervising a team of people properly requires a specialised set of skills. You need to be able to effectively manage, communicate and direct a team of people in a professional, friendly yet task-orientated manner. This practical morning seminar, with a management specialist will show supervisors and new managers the best ways to manage a team of people.
Excelling as a One Person HR Department
Many smaller companies do not have a full HR department to look after staff related issues, but these issues are no less important. If you do the HR function as part of your other responsibilities or if you run a One Person HR department, this practical half day seminar will help you develop a plan to prioritise the operational, legal, and people needs of your business.
Managing Problem Staff: Giving Warnings and Conducting Hearings
Deciding to take disciplinary action against an employee in the workplace is not something to be undertaken lightly. However, once a decision is taken, it is imperative that the correct steps, policies and procedures are followed to ensure that lengthy court cases or CCMA action do not necessarily follow. This morning seminar with a qualified labour lawyer will provide you with guidelines to follow when formally disciplining an employee.
Social Media Marketing for SME's
Social Media is the new way to build buying relationships and introduce customers to your products. However, before your company launches itself wildly into this marketing space, you need an informed understanding of ways that Social Media can be used to grow a business - and even more importantly, how “doing it wrong” could potentially harm your bottom line. Spend some time with our specialist and learn how best to incorporate Social Media Marketing into your organisation’s marketing strategy.
Microsoft Excel – Things you did not know
Microsoft Excel is one of the most efficient ways of storing, manipulating and graphing data. More than this though is the range of quick and easy functions you can use that will save you time and make your spreadsheets look really good! This intensive MS Excel seminar will revolutionise the way you are currently working on MS Excel!
Inspirational Leadership Skills and Techniques
The difference between a good manager or business owner and an inspirational leader comes down to the way employees work. Many may work efficiently for an efficient manager, but a great leader inspires people to work harder, better and more proactively while enjoying work more. Most successful organisations are lead not managed. This seminar will provide you with the practical skills all good leaders possess and will show you how to practice and capitalise on these skills.
Key Sales Techniques to Close Deals and Secure Business
A successful sale is a tough job. To be successful, a sales person or Key Account Manager needs to read the client, overcome objections and promote and pick up on buying signals. This half day seminar with an experienced Sales Coach will reiterate the key techniques followed by successful sales people worldwide and demonstrate how to apply them into your business to secure that all important “YES” moment.
Email Marketing made Simple, Clear and Effective
Email marketing is often seen as a quick way for companies to get their products in front of a lot of consumers for a very low cost. This can be true - but unless you know what you are doing, your advert will not be read, be treated as “Junk Mail” or worse, will irritate or alienate potential customers. This seminar will cover what makes a successful email marketing campaign, the content needed to break through the “inbox noise” and the MANY do’s and don’ts that will make a major difference to your email marketing campaign’s success.
How to Prepare for an upcoming CCMA Hearing
South African companies operate within a strict labour legislation environment that makes our employees some of the most protected in the world. Unfortunately, this has resulted in employees who are dismissed for any reason at all, "trying their luck" by taking their employer to the CCMA/Bargaining Council in the hope that some procedural error will result in an award of a couple of months’ salary. Don’t settle out of fear of the unknown – arm yourself with an understanding of the processes and requirements of the CCMA.
How to Hire the Right Person for your Business
Hiring new staff is a minefield. The right decision results in an employee that immediately adds value. The wrong choice impacts your company in ways further than you can imagine. A recent survey discovered that 40% of hiring decisions are made on appearance factors alone! Do you trust yourself to weed out a top performer from an eloquent incompetent? As they say, hire in haste, repent at leisure. This seminar will provide you with real criteria against which candidates should perform before you even consider a second interview – let alone hiring them!
Cashflow Forecasting to protect your business
Everybody knows that in business the amount of cash on hand is what determines stability and growth, regardless of profit. This seminar will cover easy to use techniques to identify, forecast and manage your organisation’s cashflow to gain a clear understanding of your future cash needs, enabling you to take advantage of unexpected growth opportunities or protect yourself in the case of unforeseen emergencies.
Understanding the current BEE System and how to improve your BEE Rating
South Africa’s BEE system is one that is misunderstood by many business owners, but the truth is that it is a well thought out plan to incentivise businesses to actively seek out ways to uplift previously disadvantaged communities - NOT a big stick to make companies hand over their equity to a particular racial group. Join an experience BEE auditor and consultant as he guides delegates through the process and outlines key areas that you can address in your business to increase your BEE level when you are audited.
Exceptional Customer Service
Being a customer service focused organisation is the single best way to maintain and grow your business in the face of active competition. Customer service is a culture that should be ingrained in all staff, but specifically those dealing with the outside world.
Gaining Control of Accounts Payable
The Accounts payable operation is a crucial part of any company's operation, but we seldom take the time out to see how we can make it more efficient. Seminar Warehouse brings you a seminar where our experienced lecturer will demonstrate effective methods to make the department run better, conserve your company's cash resources while still keeping your suppliers satisfied.
Using SEO to drive people to your website
Buying patterns have changed and we find now that more and more people do their browsing and comparative shopping online using search engines such as Google. It is therefore CRITICAL to a company’s success that a client search for a product / service returns their website in the search results – the higher up, the better! Learn small but vital changes you can make to your website text, design and code to increase your Google Ranking and search results.
Solving Conflict Issues at Work
Conflict that gets out of control almost always leads to decreased morale and low productivity - from even the best of workforces. The most frustrating thing is that the majority of conflict often starts over the most trivial of matters. However, unless managed, it can flare like a veld fire into unrelenting animosity or smouldering discontent. Discover proven conflict resolution techniques that will douse the flames before irreparable damage is done to your team.
Writing Professional Business Emails
Email is a tremendous tool when we need to send information or reply to queries quickly. The risk however, is that in our haste to respond, errors creep in – either in grammar, spelling, omission or even recipient! The reputational damage that follows – for both yourself and your organisation could so easily have been avoided. This practical seminar will teach you how to write professional business emails – suitable for every business eventuality, whilst giving you guidelines on how to check your emails to avoid the most common email errors.
Successful Telesales Techniques that “Close” the Sale
Many companies today are using a telesales department to contact potential clients in order to sell products, take orders, set up appointments or arrange for site visits or demonstrations. However, an untrained person “droning on” from a prepared script is unlikely to impress clients and opportunities are going to be lost. This practical seminar will provide sales executives with proven techniques to gain buy-in during their calls.
Managing Time to Maximise Productivity
The key to getting more done is not to work harder or for longer. The key is simply to boost your productivity! It really is that simple! By focusing on the things that limit your ability to get things done, and eliminating these behaviours, you can move into a productive space that will literally change your life!
Marketing and Branding your Businesses
Marketing is not about trying different types of advertising in a haphazard manner. It is about setting out clear objectives and developing an overall strategy - and then implementing various methods and techniques to meet these objectives. It is about analysing how effective these methods are and adapting your strategy to suit your needs, and ultimately drive sales. This seminar will give you some solid marketing advice, to get you on the path to building a dynamic presence in the market.
How to Look, Act & Grow Business like a true Professional
Competition for customers is fierce. Large conglomerates operating in South Africa have huge budgets dedicated to brand awareness. This is because they know that a company’s brand is one of its most important assets – and it is vital that this is enhanced and reinforced at any and every opportunity.
Decision Making: How to give yourself the best chance of getting it right!
All decision making involves an element of risk and it is this risk component that sometimes causes us to procrastinate – as our fear of making the wrong decision stops us from moving forward. Wouldn't it be empowering to be able to make a decision, confident in the knowledge that you have considered all the options and consequences, and that you can defend your decision with facts and clear thinking?
Preparing for Leadership: Discover what it takes to Take the Lead!
To get noticed as a star performer and a candidate for a management or more responsible role, it is not enough to simply be good at your job. It is well known that technical expertise is not a substitute for charisma and leadership. It follows then that to be successful in your career, regardless of your title or position, you need to focus on developing your leadership skills.
Effective Organisational Skills in the Workplace
Does your desk look as if it has been through a natural disaster? Do you constantly forget just where exactly you placed that document that you just had? Do you struggle to find an email under pressure? By attending this morning seminar, you will improve your organisational skills and unleash your true capability to achieve what is necessary to meet that deadline!